Delivery Information

Online shopping guide:

1. First enter the layout of the goods you need to purchase, then enter the required quantity and add it to the shopping cart.

2. If you have added all the goods you need to purchase to the shopping cart, you can click the shopping cart icon on the right side of the page and click on the “View Shopping Cart” icon.

3. After entering the "Shopping Cart" layout, please check if the purchase is correct.

    3a. If the purchase is incorrect, it can be modified.

5. After the modification or confirmation, if the coupon code or shopping gift code, please enter the relevant code, otherwise you do not need to enter.

5. Press "Checkout" to proceed with the transaction.

6. After clicking "Checkout", please select "Shipping Method" and "Payment Method" and fill in your basic information and shipping address.
The law is for your exchange or refund service.

6a. The "shipping method" and "payment method" materials are required.
                - After deducting the shipping fee, you can pay with Paypal or credit card when the purchase amount is HKD$99 or above.
                - If you choose to pay by "credit card", please fill out the "Credit Card Information" section.
                - If you choose to pay by bank transfer, please send us the "Payment Receipt" via Whatsapp / Facebook Messenger / Email.

    6b. In "Payment details", the part marked with "*" is required. In order to receive an email for "confirm order".

    6c. In the "Address Information", the part marked with "*" is required. So that we can send the bill to the address you filled in.

    6d. If the “shipping address” and “billing address” are the same, please select “My shipping address and billing address are the same.”.
           We will ship the goods you purchased to the address filled in the Address Information.
               - If the "shipping address" and "billing address" are the same, and you have selected the SF Express smart box service,
                 When the package arrives at the pick-up point, the system will send an SMS message to the phone number you filled in the "Payment details".
               - If the "shipping address" and "billing address" are different, and you have chosen SF Express smart box service,
                 When the package arrives at the pick-up point, the system will send an SMS message to the phone number you filled in the "shipping address".

    6e. If the "shipping address" and "billing address" are different, please fill in the relevant information in "Delivery details". The "*" part is required.

7. If the coupon code or shopping gift code has been entered in the "Shopping Cart" layout, the information you have entered will be automatically displayed on the "Checkout" page.

    7a. If the coupon code or shopping gift code is not displayed, please enter it again. If you still cannot display successfully if you enter it again, please contact us.
           Once the order has been confirmed, it cannot be changed. The coupon code or the shopping gift code cannot be used in this order.

8. Enter the above information and confirm that the order is correct and read the Terms and Conditions.

    8a. If you have read and agreed to the Terms and Conditions, please click on the “I have read and agree to the Terms and Conditions”. then,
            - Pay by "Paypal", please click the "Paypal" button in the yellow box.
            - Pay by "credit card" / "bank transfer" / "cash on delivery", please click "confirm order".
            - Where you use the "Smart Cabinet" or "Shunfeng Station" to receive the goods, please fill in the delivery address and the receiving point code in the remarks.

9. If the order is successfully confirmed, you can check the order details in the email address or "My Account" filled out in "Payment details".


How to use the offer:

1. Before confirming the payment, enter the “Promotion Code” (for example: APE3847261) on the offer to the “Use Coupon” column and press the tick.
2. If the discount amount is displayed on the total, it means that the discount has been successfully used. If it is not used successfully, an error message will be displayed.


Offers, Terms and Conditions of Use:
1. This offer is only available for INNs-pro online shopping.
2. This offer code must be entered before checkout to be redeemed.
3. Offer does not include shipping charges.
4. The coupon code is only applicable to one-time purchases through the INNs-pro website, and any remaining unused amounts will be void.
5. Coupon codes are neither refundable nor redeemable for cash.
6. Only one coupon per purchase per account.
7. The offer is not required to be used within the specified effective date.
8. This offer cannot be used for any commercial purposes.
9. In case of dispute, INNs-pro reserves the right to make the final decision.


Shipping method:

1. Speed ​​delivery - SF Express

    1a. For single order purchases of HK$500 or above, you can enjoy free access to SF Express or SF Express pickup service once.
    1b. If the order purchase amount is less than HK$500, if you can choose the smart cabinet or SF station pickup, the shipping fee will be “paid”. That is, the consignee needs to pay the freight.
    1c. After the parcel arrives at the pick-up point, the system will send an SMS message to the phone number you entered in the “Delivery details” column when you shop online. Please follow the instructions to pick up the selected location.
    1d. If the goods are still not picked up within 48 hours after the goods arrive at the smart cabinet, the dispatcher will collect the goods at any time.
          At that time, you will need to contact SF Express to retrieve the mail. This may result in additional service charges, and the store will not bear the relevant fees.

2. Local surface mail - Hongkong Post

    2a. If the order purchase amount is less than HK$500, if you can choose "Local Local Post - Hongkong Post" service, the shipping cost is HK$15/time.

3. Face-to-face service

    3a. After shopping at INNs-pro, you can choose to have a face-to-face service. Meeting place: MTR Baolin Station.


Exchange problem:

1. Speed ​​delivery - SF Express / Local Post - Hongkong Post:
    1a. Please check the purchased items within three working days after receiving the goods.
    1b. If the goods are found to be damaged, please take a photo of the damaged goods and send the relevant photos to Whatsapp via 5981 6490.
           - If the damaged goods are not damaged, INNs-pro will exchange the goods for you.
           - If the relevant goods have been removed, INNs-pro will refund the relevant amount to you. If you are paying with a shopping gift, we will refund the amount to you in the form of a shopping gift.
           - All refunds do not include shipping, coupons and shopping vouchers.
           - In case of dispute, INNs-pro reserves the right to make the final decision.
    1c. If you find that the goods have been damaged after three working days after receiving the goods, we are sorry that we are unable to exchange or refund your services.

2. Surface delivery:
    2a. Please check the purchased items at the time of face-to-face. If the item is found to be damaged, we will arrange for you to make up the new and intact items.
    2b. If you fail to find any damage to the items you purchased, we are sorry that we are unable to exchange or refund your services.


Bank Account:

After the translation, please send the payment receipt to us by Whatsapp (5981 6490) / Facebook Messager / Email (sales@inns-pro.com).
We will process your order after we received the payment and the payment receipt. Thank you!
If there's any question, please feel free to contact us.

恆生銀行 Hang Seng Bank
204-073001-882
Name: SIN W** I*

中國銀行 Bank of China
012-738-1-013131-2
Name: S** W** I*